Shipping policy

Shipping and Delivery Policy

Shoppington offers delivery throughout New Zealand using a range of reputable courier and freight providers. Available delivery options and charges will be shown at checkout, where applicable.

Order Processing

Our website displays live inventory, which means most products shown as available are held in stock and ready for dispatch.

Orders placed before 12 noon on a weekday will usually be processed within 24 hours.  Our target delivery timeframe for standard parcels is approximately 3–5 working days, Monday to Friday.

Please allow an additional 1–3 working days for rural delivery addresses.

Delivery timeframes are estimates only and may be affected by weekends, public holidays, severe weather, courier delays, regional disruptions or other circumstances outside Shoppington’s control.

Tracked Delivery

New Zealand orders are sent using a tracked delivery service. Tracking details will be provided when available once your order has been dispatched.

Standard Non-Signature Delivery

When standard delivery is selected, your order will usually be sent using a non-signature service.

If no one is available to receive the parcel, the courier may leave it:

  • At your front door;

  • In your letterbox;

  • In another location considered safe by the courier; or

  • With a calling card containing collection or redelivery instructions.

When non-signature delivery is selected, the courier may leave the parcel unattended at the delivery address.

Customers are responsible for providing a safe and accessible delivery location.

Signature-Required Delivery

If you do not want your parcel left unattended, please select the signature-required option at checkout where available.

Signature-required delivery is Shoppington’s preferred shipping option, particularly for valuable, fragile or important purchases.

If no one is available to sign for the parcel, the courier may leave a calling card or provide instructions for redelivery or collection.

Rural Deliveries

Rural delivery addresses may take an additional 1–3 working days.

Additional rural delivery charges may apply and will be displayed at checkout or confirmed before dispatch.

Please ensure your rural delivery address and Rural Delivery number are entered correctly.

Large, Heavy or Bulky Products

Large, heavy or bulky products, including outdoor water features, furniture and oversized garden products, may require a specialist freight service.

Delivery charges and timeframes for these products may vary depending on:

  • Product size and weight;

  • Delivery location;

  • North Island or South Island delivery;

  • Rural or remote access;

  • Tail-lift or specialist unloading requirements; and

  • Whether residential access is suitable for a freight vehicle.

Where a delivery charge cannot be calculated automatically at checkout, Shoppington will contact you to confirm the freight cost and delivery arrangements before dispatch.

Unless otherwise agreed, delivery of heavy or bulky goods is generally to the nearest safe and accessible point at the delivery address. Customers may need to arrange assistance to move the product into its final position.

Delivery Access

Customers must ensure that the delivery address is accurate and accessible.

Please advise Shoppington before dispatch if the property has:

  • A steep or narrow driveway;

  • Restricted vehicle access;

  • Low trees or overhead obstructions;

  • Steps, gates or difficult access;

  • No safe unloading area; or

  • Any other condition that may affect delivery.

Additional charges may apply if delivery cannot be completed because access information was not provided or the address was entered incorrectly.

Incorrect Addresses and Redelivery

Please check your delivery address carefully before completing your order.

Shoppington is not responsible for delays or additional charges caused by an incorrect, incomplete or inaccessible delivery address supplied by the customer.

Any redelivery, redirection or return-to-sender charges may be payable by the customer.

PO Box Addresses

Shoppington is unable to deliver to PO Box addresses.

Please provide a physical residential or business delivery address at checkout.

Delayed or Missing Deliveries

If your order has not arrived within the expected timeframe, please check your tracking information.

You can then contact Shoppington with your order number so we can assist with a courier or freight enquiry.

Please notify us as soon as possible if tracking shows your order as delivered but you have not received it.

Damaged Deliveries

Please inspect your order as soon as possible after delivery.

If an item arrives damaged, photograph:

  • The damaged product;

  • The outer packaging;

  • Any internal packaging; and

  • The courier or freight label.

Please contact Shoppington promptly and provide your order number and photographs so we can assess the issue and assist you.

Do not dispose of the packaging until the claim has been reviewed, as the courier or freight provider may require it for inspection.

Click and Collect

Where available, customers may select collection from Shoppington at:

58 Te Kumi Road
Te Kuiti, New Zealand

Please wait until Shoppington confirms that your order is ready before travelling to collect it.

Customers collecting large or heavy products are responsible for bringing a suitable vehicle, appropriate securing equipment and sufficient assistance.

Contact Us

For questions about shipping, delivery or freight, please contact:

Shoppington
58 Te Kumi Road
Te Kuiti, New Zealand
Phone: 07 878 6622
Website: www.shoppington.co.nz
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