Topp Twins / Do Your Ears Hang Low?

Combine the convenience of ordering online and the flexibility of picking it up at a time that suits. Simply order by 1pm Monday to Friday, select 'Click & Collect' during checkout and your order will be ready for pick-up within 24-48 hours. You will receive a shipment notification via email confirming that your order is ready for collection.  If unsure – please call 07 878 6622 to check the status of your order.

Our showroom is open 7 days (Monday to Friday, 9am-5pm and Saturday to Sunday 10am-4pm).  The collection address is 58 Te Kumi Road, Te Kuiti.  Please bring a copy of your Order Confirmation when you come.

Delivery of larger items (water features, sculptures, stone pots etc) are contracted to a professional freight carrier . Delivery is usually arranged within seven days but can take up to 2 weeks.  Bulk freight will be calculated at checkout (based on weight or cubic meterage rate).

Please note – deliveries outside of town boundaries are subject to surcharges.  Delivery is to your physical address however you will need to make your own arrangements for moving the water feature around once unloaded from the truck.  Delivery will be made as close as possible to your door however the following will be taken into consideration by delivery drivers before delivery will be completed:

• Overhanging trees and power lines (less than 4mtr in height)
• Gravel driveways will not allow pallet jacks to be moved around
• Safety of vehicles and drivers
  

Delivery service does not include unpacking or installation.

If you would like a quotation on large or heavy deliveries please contact us on (07) 878 6622 or email us.

If you would like to take advantage of our free Gift Wrapping service, select the Gift Wrapping option in your Cart. If you select Gift Wrapping in your cart, your items will be lovingly hand wrapped with quality wrapping paper and tied with a fabric ribbon.  Our quality gift wrapping service is provided FREE of charge.  Please note oversize and discounted items do not qualify for our free gift wrap service.

Including a gift tag is also available as part of our gift wrap service.  If you would like a handwritten message to accompany your gift, please add your message in the Comments box of your order in your Cart.

We offer standard delivery from a number of reputable couriers.  Please choose your preferred service at checkout.  Please note – our website shows live inventory meaning our items are kept in stock ready for immediate despatch.  Our delivery target for purchases made before 12 noon weekdays is 3 to 5 working days (Monday to Friday).  Please allow 1-3 extra if rural delivery is requested.

Our New Zealand orders are sent tracked. When standard delivery is selected, we use non-signature required service so your order will be left at your door or in your letterbox if you are not home to receive it. If there isn’t a safe place, the courier will leave a calling card with details of how to collect your order.  If you don't want the courier to leave your parcel unattended please select the signature required option at checkout. This is our preferred shipping option.  Sorry, we do not deliver to a PO Box address.